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Screenshort of Request Tracker v3.1
Short description of Request Tracker v3.1
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Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program"s database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided. |
| Developer Name | CyberNiche Software |
| Release Date | 2005-02-17 |
| Program type | Shareware |
| Program cost | $149 (click to order) |
| Operating system supported | Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003 |
| Install support | Install and Uninstall |
| Program language | English |
| System requirements | Windows 95 or higher, 10 Mb disk space |
| Links, related to Request Tracker | request tracker - help desk - call center - helpdesk - workorder database - crm - kms - customer relations management - customer resource management - resource management - customer service - service report - work order - time management - time |
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