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Request Tracker v3.1 by CyberNiche Software
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Program type: Shareware
Developer Name: CyberNiche Software
Release Date: 2005-02-17
System requirements:
Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003
Windows 95 or higher, 10 Mb disk space
Limitations:
Program cost: $149 (click to order)
ReqTrack.exe
File size: 4807Kb
Install support: Install and Uninstall
Program language: English
What is new: There is now an "inactive" field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and the option to open archive files. Added customer address to the work order. New more powerful search.
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Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Download Request Tracker v3.1
Order Request Tracker v3.1
| Description of Request Tracker v3.1
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program"s database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided. |
| Links, related to Request Tracker | request tracker - help desk - call center - helpdesk - workorder database - crm - kms - customer relations management - customer resource management - resource management - customer service - service report - work order - time management - time |
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